What if I do not know which Greyhound terminal to use for drop off and/or pick-up? Complete a quote request and BusFreighter.com will email you the nearest locations with the approximate distances from the zipcodes you provided. What is the maximum weight and size per box accepted by Greyhound© PackageXpress? Maximum weight per piece is 100 pounds and the maximum size that will fit under the bus is 30"x47"x82".   Please be sure to note that shipments with boxes exceeding certain dimensions may result in additional surcharges as detailed in your purchase agreement after shipment drop off. Do my items have to be in boxes? It depends,   GPX accepts certain items that are not boxed, but are wrapped and padded to prevent damage to the item and to other items. It is best to contact customer service by emailing sales@busfreighter.com to seek approval prior.   Also, plastic storage bins, luggage and other types of storage containers are all accepted for shipping with GPX. Is Tracking Available? Yes, you will be provided with an online order number that can be used for shipment tracking. How long will it take for my shipment to arrive? Most shipments placed through BusFreighter.com are long distance shipments...as a result, shipments typically take 4-7 days to arrive.   Shipments traveling less than 2,000 miles typically take 1-4 days depending on the actual distance. What if my shipment exceeds the purchased weight and/or box size allowance? An invoice will be sent through paypal detailing the additional charges...if you prefer, you can call and pay via credit card over the phone by calling 1-877-862-5251.   Please note that the purchase agreement details the terms for additonal charges and subsequent rates prior to payment. What if my shipment comes in less than the purchased weight? The pre-purchased shipping does not provide for refunds on weight not utilized.   The substantial discounts offered on multiple box shipments through Busfreighter.com are predicated on the box and weights listed for sale.   As an fyi, over 70% of shippers exceed the weight allowance purchased. What is BusFreighter.com's refund policy? BusFreighter.com provides for refunds prior to shipping (shipment pick-up or shipment drop off (whichever applies)) less a 4% processing fee.   The refund fee of 4% is deducted to cover credit card and/or paypal fee's incurred by Busfreighter.com in processing the original transaction and is used to keep our cost and prices low for you and the public at large. A credit of your refund fee assessed can be applied to a future order by calling in your order at 1-877-862-5251.   BusFreighter.com does not facilitate refunds after the shipment has been picked up/dropped off and shipped by Greyhound© PackagXpress.   Any refund request following shipping is almost always associated with the GPX claims process as the deferred shipments sold by BusFreighter.com are not eligible for refunds due to delayed arrival. (This is due to the nature and distance or the shipments.)   For more information regarding claims visit GPX Terms.     How can I reach customer service? By e-mailing sales@busfreighter.com or by calling a busfreighter.com customer service representative toll free at 1-877-862-5251. Where do I go to ship my package? Major metropolitan locations will provide a separate storefront for processing Greyhound© PackageXpress (GPX). If the GPX storefront is closed you may bring your package to the Greyhound ticket counter and a customer service representative will process your shipment. (Tip: Proceed to the "will call" section of the ticket counter, if available, to save time.) What are the terminal hours of operation for drop off and pick-up? GPX shipping centers and Greyhound terminal hours vary by location with many locations offering service 24 hours a day, 365 days a year.   Helpful hint....BusFreighter.com recommends that customers drop off and pick up items Monday-Friday from 7am to 7pm local time. How can I reach customer service? By e-mailing customerservice@busfreighter.com or by calling a busfreighter.com customer service representative toll free at 1-877-862-5251. Pick-Up and Delivery Where do you offer pick-up and delivery (Full Service)? We currently deliver to most major and secondary markets throughout the United States. But there are many smaller markets that are drop ship only locations where self pick-up is required.   Click Here for a full service quote.   GPX does not currently offer cross-border services into Mexico or Canada. How long will it take for the package to arrive? Arrival times are dependent on the shipment's distance from origin to destintation. Most services purchased through Busfreighter.com are long distance and arrive anywhere from 4 to 7 days from drop off or courier pick-up.   Will the recipient be notified upon arrival of the package? Yes, the recipient's phone number you provide at the time of shipping will be utilized to notify the recipient. If no phone number is provided, a postcard will be sent notifying the recipient of the shipment's availability. Does GPX deliver to homes and apartments? Yes, GPX does currently offer residential pick-up and delivery in most major and mid-major markets.   A four hour delivery window is required for residential delivery services and any and all stairs need to be disclosed.   All residential courier services are defined as "at the door" and interior residential (Inside the Home) delivery services are not offered by GPX or Busfreighter.com. What happens if no one is there to receive the delivery? GPX will hold the package and make the package available for pick up at a designated Greyhound facility unless authorized to leave the package without signature. Unsuccessful deliveries will incur a re-delivery charge if requested. How do I change my delivery order? If you need to change anything related to your order call 1-877-862-5251 or 1-866-SHIPGPX for weekend and after hour change needs. Services Can I insure my package? GPX offers shippers the ability to purchase additional "declared" value for shipments exceeding the standard $100.00 value declaration that is free of charge.   GPX does not offer "insurance" for items but offers coverage for the present day value of the items shipped. See GPX Terms and Conditions for declared value costs and limitations. How do I track my package? Package delivery confirmations can be obtained by emailing customerservice@busfreighter.com or using the GPX tracking system on the website. Packages / Packaging What are your package weight and size restrictions? The maximum weight per package is 100 pounds. The extreme measurements of length, width, and height shall not exceed 30" x 47" x 82". What are your packaging requirements? All shipments must be packed in containers made of durable material and of quality sufficient to withstand handling on buses. All packages containing FRAGILE or PERISHABLE articles must be marked in large letters, preferably with appropriate labels. See GPX Terms and Conditions for complete packaging requirements. Should I leave my package open for inspection? Not Required. Greyhound reserves the right to open and inspect shipments when deemed necessary, and to refuse those improperly or inadequately packed, those damaged, and those containing articles prohibited for shipment. See GPX Terms for additional detailsTape will be made available to finish your packaging.
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